Frequently Asked Questions

Get answers to common questions about Late Fee and Cancellation.

We apply this fee when you cancel without adequate notice or arrive more than 20 minutes late. The charge helps us adjust schedules, compensate our artists for lost time, and offer the appointment to other clients waiting for availability.

The amount varies by service and notice time; fees are clearly stated when booking or communicated after cancellation. We strive for transparency and can discuss special circumstances or review charges for emergencies or validated conflicts.

Yes — rescheduling with sufficient notice typically prevents charges. Please notify us as early as possible so we can adjust the calendar and offer the appointment to others. Last-minute reschedules may still incur fees based on timing.

We understand emergencies happen. Contact us as soon as possible; we review each case and may waive fees with proof or at our discretion. Please provide details so we can try to accommodate and reschedule without penalty when appropriate.

Fees are charged to the card on file or collected at the appointment; we notify you before processing. If you prefer another payment method or have concerns, contact us to discuss alternative arrangements.

Yes. We include policy details in your booking confirmation and reminder messages. Reminders state the 20-minute lateness threshold and cancellation expectations to help you avoid fees; reach out if you didn't receive them.